Services, terms and conditions
of hotel, serviced apartment in Budapest
Frequently Asked Questions by the guests of apartment hotel City Centre Apartments

Info by the phone
How to reserve/book a room
Visa  support/Voucher for visa to Hungary
Regarding money exchange in Budapest, payment conditions
Key deposit
How to pay ?
Availability,how to pick up the keys ?
House rules in Szentkirályi utca 5.(Organization and Function Regulations )

Aparthotel, apartment hotel in Budapest

Late arrival with surcharge possible!
Baggage room /left luggage
Breakfast, use of kitchen
Taxes,Tourist tax
Bed cloth,towels
Final cleaning
Room service
Long term rental

Apartment amenities:
Non-smoking apartments
Self-catering
Air conditioner
Heating
DSL and WiFi internet access
Washing machine, dryer
Double beds
Wheel chair
Watched parking sites,parking rules in Budapest
Our house is petsfriendly
Non-smoking rooms/apartments
Living room
TV
Discount bicycle rental for our own guests

and more info further down


Information by the phone
We endeavour to keep our prices as low as possible.That is why we have limited assistants. One person is in charge to answer all the phone call between 8 a.m. and 10 p.m. on one of  three phone lines and one fax as well as the e-mails.He is also dealing with guests coming to the office. We often are with a cordless phone far from our office, because of our other activities, laundry, cleaning, maintenance or showing an apartment
to our guests.
Please use  this site as main source of information.We keep our site updated.
This is more exact and always available than a phone call.
 If you have a question, which is not answered by the site or you are in doubt, please fill in the file send it online to us. You'll get the answer in a couple of hours.  
Thanks for your co-operation.
How to reserve/book a room
- for simply inquiry after availability click this link Check availability/ simply inquiry
- for secure reservation on the internet:Please fill in the file Booking without any credit/debit card and send us online.

You'll get an offer / confirmation with several options in a few hours, but latest by midnight. After you have chosen the proper option, you'll get the  confirmation in a few hours by e-mail.
In case you send a  booking with the remark " booking " you'll get the confirmation in a couple of hours.
-By fax .You'll get an answer in 24 hours.
-By visiting our office in Szentkiralyi utca 5.
-By the phone only on the same day or a day prior your arrival.

How to get a visa for Hungary
Hungary requires visa from citizens of some countries  like Australia, Russia, Ukraine and  many countries in Asia, America.
The Hungarian Embassy /consulate / requires a voucher about hotel reservation.
We can provide it after you have made a reservation at us.
We need your name, surname, birth place and date as well as your passport number sent by e-mail. If you ask in an e-mail we certainly can send it to you.
The voucher is better to send  by fax, but in some cases our e-mail confirmation  is also acceptable ( Australia, South- Africa, Canada etc).
So you’d rather give us a fax number where we can send it to.
At some embassies the service accepts only prepaid voucher.
Pls. inquire about the varying conditions at your own embassy.

Our exprience tells that  the Hungarian Embassy in Moscow, in Beograd and in some Asian  counties accepts only prepaid voucher. For citizens of those countries we highly recommend to make a firm reservation with prepayment  of your whole stay.
See our web site page " booking "
There you can find details about reservation and prepayment options and you can make a reservation as well.

On request of our guests  we can provide in case not available in the apartment:
iron with ironing board, toaster, coffee maker, long knife for cutting bread,
hear dryer, phone book.

Breakfast, use of kitchen
We can serve   breakfast/sandwiches , tea, coffee or cocao/   at  the   address  VIII. Szentkiralyi  utca  # 5.   for 1750  Ft per  person. But the  apartments are  self-catered.  There  is a well equipped  kitchen  : gas range or gas stove, microwawe oven, coffe machine, eletric cattle, plate, cutlery, pots and pan in  each   apartment.
There is a refrigerator  in  every  room.
Several breakfast  places  are also  close by 1-3 houses   from each apartment.

The best one is the new, cheap Bali Caffe,which is 2 min. walk from us at Astoria crossing.
For 750 Ft you can have an abundant breakfast, if you pay for it in our reception and receive a coupon,which you give it to the staff in the restaurant.
Learn more here.

Other option is The Restaurant Bástya Bisztró on the corner of Rákóczi út and Gyulai Pál utca.Bástya Bisztró
We can order breakfast in this restaurant from 1400 to 2200 Ft.
All of our groups as well as individual guests were satisfied with this choice and service.
Breakfast menu for groups please download here.

The other possibility is Restaurant Favorint  - 5 min. walk in direction of the pedestrian area ( Váci utca). For 1050, 1400 and 1600 HUF ( group prices ) you can get breakfast there.
 
Children discount Our price is low, so unfortunately there is no discount for children.However you can stay in the same room with your children for just a bit higher price as a double room, if you choose a triple or four bedded room.


Air conditioner
The apartment Szk 8, Szk 9  and Szk 14 have air conditioner. If you need one, please let us know. The fee is 2960 HUF per a day and  unit.
On request we even provide portable air conditioners for 2960 Ft per a day extra charge.

Taxes    Our prices include all taxes :VAT and
also tourist tax.
Children under 18 do not pay any tourist tax!
Students of  Universities in Budapest do not need to pay tourist tax.


Final cleaning    Our prices include a normal final cleaning of the flat.
However if first of all the bathroom and the kitchen does not look after a "normal" use, we allow us to charge a cleaning fee up to 40 €.

Bedclothes, towels  The prices include bedclothes, towels. We provide a large (120x70 cm) and a small towel (50x100 cm). We change them after 7 days.

Aparthotel, apartment hotel in Budapest

Room service
Changing towels 300 Ft for two towels, changing bed clothes 600 Ft per person, cleaning the apartment on request 900 Ft. For long stay guests(over 10 days) free of charge after 7 nights' stay : changing bed clothes and towels, cleaning of kitchen and bathroom.

Overhead expenses
Our prices include overhead expenses like electricity, heating, warm water supply, water.

Heating
In Hungary the energy/heating/ costs are extremely high, for we do not have our own resources. Please note that the heating season is starting after October 15th and only if the average daily temperature/measured in 24 hours/ drops under 14 C.
We will in this case heat only some apartments in Szentkiralyi utca 5. However we cannot heat the apartments at the other addresses only the whole apartment /all three rooms will be rented for at least 3 days. Please note that those are cool, it takes 2-3 hours to be warm enough.
If you still wanted to rent an apartment not at Szentkiralyi utca , we charge you half of the gas bill extra, because two more rooms have to be heated.
The apartments are automatically heated by gas to 20 C( not linke in Switzerland 18 C!).
If you want to change the set value up to 22 C, we charge you 5 % surcharge.
But our additional cost will by far exceed this.
Each apartments has a separate automatic heating unit.
Please do not touch any automatic heating system, because  it will not work /properly/ after.
If you choose our category " room " and not apartment, because of the recent gas price rises we can rent a room with or without bath only in such apartment, where in the other one (or two rooms) might probably stay other guests.
Please take into consideration that we are not able to use subsidizes.
We hope on your understanding.
Self-catering
All of our apartments are self-catered : every room has a refrigerator,every apartment has a well equipped kitchen /gas cooker, microwave oven,sink, pots, plates, mugs, glasses, knifes, spoons etc. You can prepare not only breakfast but also hot meals. Coffee maker, toaster  are also available in every kitchen.

Minibar   On request we can provide a minibar for a surcharge of 2000 Ft.

TV
Colour TV set with satellite programs is available in almost every room. The price of the flat Szk 4, Szk 6/a, Szk 11/3, Szk 17/4  includes already the use of the TV set.
The following rooms are with cable TV. : Szk 28/1, Szk 2/1, 2/2, Szk 6/1, 6/2,Szk 7/1,Szk 9/2,  Szk 11/1,14/2. We have only 8 rooms without TV.

DSL and WiFi (wireless ) Internet access    is available in Szentkirályi utca 5 for 400 Forint per a day in the apartments/room Szk  4, 6, 6/a, 7,7/a, 9/2 , 8. 9, 11, 11/3,20, 21.
ou are requested to inform us about your demand on internet access upon arrival in the reception.
The service ends next day by 10.30 a.m. regardless what the previous day the service started.
In  the same time we can provide such an cable  internet access max. in twelve rooms and 12 wireless connections , because the system does not allow more.
Prepare your laptop(notebook) to be able to receive cable broad band internet connection..
However you 'll find cheap internet cafes in the neighbourhood starting from 100 HUF per an hour. See " Practical info on Budapest " at our web site.
Two internet caffes nearby:18- 24 hours open one "Chatman" at the crossing of Dohány and Kazinczy utca.
You walk left from the building Szentkiralyi utca 5, turn at the main road Rakoczi ut to the left.At the first pedestrian crossing cross the man road, turn to the right. Pass by the book store LIBRI,which also offers internet services, but only from 10 to 18 hours. Keep on walking  and turn at the first lane to the left.
The third one is in our street  on the left side  at the corner with Mikszáth tér /square/.
Open from 8 a.m. to 8 p.m.
However it is possible to send an e-mail from our office according to the availability of our assistant free of charge.

Forwarding messages to our guests
We ask the relatives and friends of our guests, to send  messages to our guests per fax or e-mail. Phone calls cannot be connected. The fax machine is 12 km from  our aparthotel.


Key deposit
Deposit for the keys is 40 Euro , 10 000 Forint or any other major currency in the same value like 30 GBP, 170 PLN, 170 ROL etc. for each room.
For long term rental -over two weeks- we require a deposit of 80  € or any currency in equal value.

For the deposit you will get a receipt, where your departure date and time /check out time according to your statement will be indicated and signed by you and CCA..
If you wish to change this date or check out time, lease let us know  the previous day or an hour in advance.
We work from 8 a.m. to 10 p.m. at Szentkiralyi utca 5.
Exceptions: Holy Eve, Christmas days, New Year' Eve. See" late arrival".
If you stay there, please go to our office on the ground floor. In case we are busy elswhere,you just need to find us, for we cannot afford us setting in the office, we are always busy with our guests, apartments etc. We endeavour keepig our prices as low as  possible, that is why we have just very limited assistants and work even daily 12-14 hours.
Please go out of the building, ring the bell City Centre Apartments office/iroda / intercome cod 20. and wait for us infront of the office.
We have a pager, which gives us a signal. Please note the pager technically needs 2 min. to beep. After we will suspend our activity and go to you as soon  as possible.
You can also call our phone numbers , if you will not find us in the office.
For emergency please use our safety mail box in the gateway to drop the keys in.

Why do we require a deposit for the keys ?
Our locks are a part of a security system and  manufactured aboud  for our company. That is why they are really expensive.
If case a guest is loosing a key, we have to change the locks /at least 2 or 3 locks/.
They cost  3-4 times more than the deposit !!!
If a key is broken into 2 pieces, we change it for a new key without any surcharge except the apartment 7/a,14 and 20 . These three  apartments have another type a security lock, which key cannot be copied at all.
When you return the keys and the apartment is in the same condition as upon arrival,
your deposit(same bank notes) will be returned.

Availability, how to pick up the keys

Checking out time is 10.30 a.m. in the last morning.
You can meet our assistant(s) at the office VIII. Szentkiralyi utca house number 5.
during our work time every day  from 8 a.m. to 10 p.m.
Exceptions: Holy Eve, Christmas days, New Year' Eve until 4 p.m. See" late arrival".
Ring the bell at the front door of the house " City Centre Apartments Office " cod 20 "   and wait  2-3 minutes outside of the building.
You can also get in the building by entering:  20 , symbol of a  key then   5815 on the intercom.
If case we are not in the office, please take a seat on the bench by the office (left corner in the court yard), because we are working in the building and coming to you.

Our assistant has a pager so if she is not in the office she'll still be able to open the front door or go downstairs meeting you. That can take  even 2-4 minutes.

If you have a reservation for  VII.Dohany utca 20.III.19. please come to our office, because it is only two-three min. walk either from the metro station Astoria or from Dohany utca 20.


Payment upon arrival in cash/Hungarian Forint, HUF/ together with the deposit /Euro, USD, PLN,RON, GBP etc./ for the keys.
For the rent we also accept  EUR.
You can pay for the rent  in limited amount -not for groups by coaches- also in  USD, RON, PLN,CZK according to the rate of K and H Bank.


Baggage room /left luggage
If you wish us to deposit your luggage after checking out time, we can do it for 300 HUF - regardless of the size of the bag or suite case- per a piece and 500 HUF per a bicycle until 9.45 p.m. but even for long term


House rules in Szentkirályi utca 5.(Organization and Function Regulations )
Two paragraphs are effecting our guests in accordance with the European guide lines:
On the common areas of the house : gate way, court yard, hanging corridors, stair cases smoking is forbidden. The house is fining the rule breakers by 10 000 Ft(~39 €).

The noisy activities after 10 p.m., that disturbes other people rest, will be fined by 50 000 Ft(~190 €).
We kindly ask our guests to arrange parties in the nearby restaurants or at the terrace of Mikszáth tér/square.
Upon returning at night, during going to the apartment we aks our guest to be extremely quiet not talking in the court, stair case, on the hanging corridor.

In case of tennants, guests the flat/apartmen owner pays the fine.
The guest will be charged with the eventual fine by us and will be asked to leave the apartment.

Early departure
Can be announced latest until 6 p.m. on the previous day. Before 6 a.m. guest can be leaving / receiving the deposit/ only if the departure was announced earlier by phone, fax or at the time paying the deposit etc. At departure before 6 am. we have a surcharges of 10% .
However in most cases we can find a solution for avoiding this surcharge.

Watched parking site for cars - not for coaches- buses-
at VIII.Bródy Sándor utca 18.
This is a ground plot with a green fence and barrier just opposite the Hungarian Radio's staff entrance.
We advise our guests to leave their cars at a watched parking lot. We hire some about 2-3 min. walk from VIII.Szentkirályi utca 5. or 6.
We charge you  2500 Ft per a day. We give the parking site /magnetic card/ in the order of arrival, because guest often did not show up or took the parking site despite of their reservation.
Our card can be used for parking until 10.30 a.m.in the last morning as the check out time in our apartments is.
If you wish to use the parking site after the check out time, you have to pay 350 Ft per an hour extra to us.
Before you return us the parking card, you have to drive your car out of the parking site.
 
If our places are occupied, it is also possible to pay for the car park on the spot.
The price will be about 1,4 times  higher, then.For the night they have lower price. 
There is enough space  for  about 70 cars.

You'll get a magnetic card from us for the parking site.The parking company required 3000 Ft deposit for each card from us.
Please arrange it with our staff upon arrival.
If you wish this parking site, one of you should stay in the car for taking out   the luggage and drive the car immediately  to the parking site. If not,  buy a parking ticket between 8 a.m. and 8 p.m. upon arrival.
You can pay with coins in the parking meter  or parking card available at VII.Dohany utca 90.
The parking fee is  400 Ft per an hour  in our street, but you can pay for maximum 3 hours, then you have to go again to the machine and pay again.
Parking on Saturday, Sunday and official holidays is free of charge on our street.
So you can avoid paying for parking, get fined or  blocked your front wheel on the street  by the city's parking company.

There are more parking facilities  near us : Kalvin ter, Oswath utca etc.
Some meters from the parking in Bródy Sándor utca you can find an  underground garage/car park  at Pollack Mihály tér / square opposite the main entrance of the Hungarian Radio Station. Fee is  420 Ft per an hour.
This is more expensive and you should keep the ticket definetely, because the fine is unbelievably high for loosing it !
How to get to the parking sites:
You can drive in on Szentkirályi utca not at Bródy Sándor utca but one lane further at Múzeum utca. There please turn to the right and after 2 building you are at the square Pollak Mihály tér, where you turn again to the right.
Here is the more expensive underneath garage ( parking site ) in front of the Hungarian Radio Station' s main entrance.
If you want to go to Bródy Sándor utca 18. please drive to the first  corner , passing by the Radio Station  and turn to the right.  2 houses further on the left side is the green fence with the barrier ( gate ).

Exchange rates: 1 $ ~241.8 Forint, 1 Euro ~307 Ft, GBP ~370 Ft ( January 9th, 2012.),but changing daily ! The best to change it in a bank, but don't expect good rates at the airport or train stations ! Use the ATMs !
Some exchange offices give 1-4 Forint / 0,5-1.5 % / more for Euro etc., but some exchange offices  particularly on train stations and at airport give 10-20 % less than in the banks.
If you can, please avoid changing money at airport or train stations.
Be cautious and compare before changing a larger amount.
For example around the metro 2 Astoria station you'll find 4-5 banks with ATMs.
You find an exchange office with good rates opposite the train station Keleti pu. at VII. Thokoly ut 12.
Rail way station Nyugati : right from the main entrance on Terez korut 80 m from McDonald's is also an exchange office with good rates.
We accept Euro, USD, PLN, CZK, RON etc.  not only for deposit, but also for the rent at the bank rate of K&H Bank.

Living room
The apartments are altered for renting them as a pension. That is why there is no living room in them. The hall with the kitchen is large in most of them.
If you want to use one room as a living room , rent an apartment with one more room. The price will be not much higher.

Washing machine and  dryer
There is a washing machine in  the apartments Szk 2, 4,6, 6/A, 9,20.
At Szentkiralyi utca 5. we can do laundry without drying for 1800 Ft per a load(max.4 kg). For long rental/months/ we can provide a washing machine  in some of them though.
We can dry your washing for 1800 HUF for 3 kg.
In the apartments Szk 2/2, 4, 6, 6/A,.9 you can get a washing machine also at 1800 HUF daily rate.
In the apartment Szentkiralyi utca 5. fsz.6., 2, 9,14,17,20. 21, studio 4, 6/a,11/3  we can provide you a washing machine for long term rental over one month for an extra charge of  200 Ft per a day/ 6000 HUF per a month.
Though if the washing maschine is used by more apartments'guests, the fee will be multiplied by the number of the apartments ! The deposit for the washing machine is extra 6000 Forint (about 25 Euro) regardless for the usage time.
You can certainy find laundries in the city for other fees.

Table fan, CD-player, DVD-player, portable radio set
We can provide some  on request for 300 ft per a day.

Iron & ironing board, toaster, coffeemaker, hairdryer phone books,is available free of charge.

Non-smoking rooms/apartments
Szentkiralyi utca 5.the whole apartment Szentkiralyi utca 5. fsz.6.,I.8, I.9.,II.14. , in the apartment Szentkiralyi utca 6.II.28. some rooms and are not for smokers.

Double beds
We have the same size of beds in the rooms, which can be easily put together by the staff , building an even , large surface as you can see at the photo of Szk 17/4.
Only in  Szentkiralyi utca 5.III. floor studio 21/3 and II.floor ap.14. in the room # 2  as well as in the brand new 7/a and apartment # 8 on the first floor is a double bed or king size bed.These apartments are only for non-smokers.
In Szk 21  we also offer a double bed in the room number 2..

Wheelchair
The apartment in Szentkiralyi utca 5. ground floor # 6 can  with the help of a stage/stand get an access for wheelchair on prior request.

Reduction for long term stay
Our staff gives following discounts for long term rentals in case the total rent for the whole stay together with the deposit for the keys will be paid in cash in one amount upon arrival
- for longer stay than  3 nights   6 %
- for longer stay than  8 nights 12 %
- for longer stay than 12 nights 20 %
- for longer stay than 18 nights 35 %
- for longer stay than 24 nights 45 %
- for longer stay than 30 nights 55-65 %
In case of prolongation of  stay the guest keeps the discount received for the first part of his stay even it is regarding  only one more night.
The long time rental includes overhead expenses up to 15000 Ft per a month.This covers the normal costs. In a very cold winter month can be this higher because of the  heating costs. In this case the difference will be paid by the guests.
The rent includes changing the bedclothes and towels and cleaning the bathroom after every 7 days .
In some of the apartments / 2,4,6,6/a,8,9,11/3,14,20,21,is possible to get a washing machine for 6000 HUF per a day. Deposit is 25 Euro for the washing machine.
The rent for the washing machine includes the costs for water and electricity, but not the possible repair expenses.
In most of the apartments we can provide internet access (WiFi or DSL depending on location) for free of charge , in case one month rent will be paid in advance.

Our house is petsfriendly.
House-trained pets / cats, dogs …/ are free of charge welcome. For we do not know the reaction of the other guests staying in the other room/s/ of the apartment, we can accommodate guests with pet only in independent apartment / studio, two-bedroom-apartment etc.

Discount bicycle rental for our guests
For 6 hours: 1000 forint (3.7 €), for one day costs 1500 forint.
Long term reduction: every fifth day is free of charge !
Each bicycle is with light, bicycle safety lock, helmet,city map and a warm wish for fun.
However we do not think any insurance would be needed in Budapest - bicycle safety lock is sufficient , that is why we do not offer any insuarance for the bicycle.
Deposit is 10 000 forint, which will be returned at an excellent state of the bicycle.


City Centre Apartments Inc. apartment hotel in Budapest wishes you a nice stay
in Budapest.


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